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Part II – Building relationships

Building a task team, or, more broadly, a task community, requires first of all forming positive relations between individual human beings. We build these relations mainly in communication situations, when we convey not only some content, but also emotions. That’s why we can build so much with good communication or spoil so much with bad one.

In this part, I also discuss the issue of fear of telling the truth about our working conditions. Teal organizations should in principle be free from this problem, but for many hierarchical organizations it poses a very serious obstacle to their effectiveness and development. The chapter ends with material on emotional intelligence, an area of our personality that allows us to create positive relationships with people.